Brian O'Connor

Brian O'Connor is a Customer Success Manager at Turning Point Global Solutions, with experience in managing client accounts in the MSO and telecommunications industry. Prior to this role, Brian worked as a Senior Program Manager at Sequential Technology International, where Brian supported a wireless e-commerce program for a national telecommunications client. With a background in IVR/CTI and contact center CRM, Brian has also held consulting and project management roles at companies like Convergys, BearingPoint, Metlife, and PricewaterhouseCoopers. Brian is highly experienced in defining technical and business requirements for IVR applications and has a Master's degree in Management from Stevens Institute of Technology.