Libby Kelly has extensive experience in customer service and fraud prevention, currently serving as a Fraud Prevention Specialist at Turo since August 2020, after progressing through various roles including Senior Fraud Prevention Associate and Executive Support. Prior to Turo, Libby worked as a Customer Service Representative at Liberty Mutual Insurance, managing daily inbound calls and enhancing policyholder relationships. Libby's earlier experience includes leadership roles at 24-7 Intouch, where responsibilities encompassed serving as Team Lead for both Nike and Airbnb's customer experience teams, and as a Trip Experience Agent addressing guest and host inquiries. Libby began a career in customer service as a Front End Manager at the Deli. Libby holds a Bachelor's degree in Marketing from Northern Arizona University.
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Turo
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Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK.
