Richard Riley

Chief Customer Officer at Tutatahi First Fibre

Richard Riley has a diverse work experience spanning over several years. Richard currently serves as the Chief Customer Officer at Tuatahi First Fibre, where they lead a team of 70+ employees and is responsible for driving outstanding customer experience. Richard is also accountable for revenue and go-to-market strategy. Prior to this role, they were the COO of Tuatahi First Fibre, overseeing the company's customer operations and playing a key role in its growth from 0 to 178,000 customers. Additionally, Richard has served as the Chief Marketing Officer at Tuatahi First Fibre, where they managed demand-side activity and contributed to the company's success. Outside of Tuatahi First Fibre, Richard has held various positions including Director at UFO, Advisor at Stretton Foundation, Director at Northern Districts Cricket Association, Programme Director at WEL Networks, Fibre Bid Programme Manager at Vector Limited, Project Director at Vector Fibre, and Director at RileyCom Ltd. Richard also worked as a Key Account Manager at Datamail Group and as an Account Director at National Grid.

Richard Riley's education history includes obtaining a Graduate degree in Executive Leadership Programme from the Institute of Strategic Leadership in 2018. Prior to that, they completed a Mini MBA in Telecommunications at the University of Derby, though the specific duration is unknown. In 1997, Riley earned a Master of Science (MSc) degree in Environmental Planning from Birmingham City University. Lastly, they attended Buttershaw Upper School from 1985 to 1991, although no specific degree or field of study is mentioned for that period.

Links

Previous companies

Vector Limited logo
Wel Networks logo
National Grid logo

Timeline

  • Chief Customer Officer

    October, 2021 - present

  • COO

    August, 2017

  • Chief Marketing Officer

    August, 2014