Michael Mößmer

Michael Mapfumo currently serves as a Technical Support Lead at Asurion, focusing on managing and resolving complex technical issues, particularly related to mobile network tower troubleshooting. Prior to this role, Michael worked at AlarmClub Inc. as a Customer Service Technical Support, achieving a 96.7% success rate in resolving technical issues through effective problem identification and research. From September 2016 to January 2020, Michael held the position of Data Research Analyst at Webhelp, where data analysis and developing customer service enhancement solutions were key responsibilities. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy and an Associate's degree in Cinematography from SAE Institute, complemented by a computing certificate from Speciss College.