Cyril Mathew

Cyril Mathew currently serves as an Incident Commander at Twilio, a position held since January 2024. Prior to this role, Cyril was an Incident Manager at Amazon Development Centre (India) Private Limited from July 2016 to January 2024, overseeing global High Severity Events in the Operations Technology IT sector. Cyril's earlier experience includes various technical support roles at Dell from August 2010 to July 2016, starting as a Technical Support Representative and advancing to Senior Information Technology Support Engineer. Cyril's career began at Convergys as a Technical Support Associate and includes customer service positions at AT&T and HSBC. Cyril holds an MBA in Computer/Information Technology Administration and Management from GITAM Deemed University, earned between 2016 and 2018.