Daniel Gonzalez is an experienced professional in technical support and operations management, currently serving as a Technical Support Manager at Twilio since November 2022. Prior to this role, Daniel held positions as Operations Manager at Shift One, where leadership in recruiting and customer service was paramount, and as Customer Service Team Manager at Amazon, responsible for team performance and customer satisfaction. Daniel's career also includes experience as a Virtual CS Logistics Coordinator at Amazon, Manager/Partner at Dot Especialistas Tecnologicos focusing on customer service in the telecommunications sector, and an internship analyzing production processes at Aceros y Angulos C.A. Additionally, Daniel has a foundation in education as an English instructor at Berlitz Corporation. Daniel holds an Engineer's degree in Systems Engineering from Universidad 'Santa María'.
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