Olivia Roa is an experienced UX researcher with a strong academic background in Human Factors Psychology, holding a Bachelor's degree and a Master's degree from Embry-Riddle Aeronautical University. Professional experience includes serving as a Graduate Research Assistant at Embry-Riddle Aeronautical University from May 2020 to September 2022, and in various roles at Twilio, including UX Research Intern in 2021 and UX Researcher (L2 and L3) in September 2024. Additionally, Olivia has coaching experience as the Head Volleyball Coach at DME Sports Academy from December 2016 to June 2018.
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