Vipra Dwivedi

Vipra Dwivedi is a Principal Software Engineer at Twilio since July 2022, previously serving as a Senior Site Reliability Engineer at Cisco from October 2020 to July 2022, where responsibilities included managing large-scale production environments for the CISCO Contact Center product. Prior experience at Groupon spanned five years as a Senior Site Reliability Engineer, with a focus on system availability and performance, and earlier roles included Senior DevOps Engineer III and DevOps Engineer II, emphasizing containerization, CI/CD implementation, and AWS automation. At Practo, Vipra worked as a DevOps Engineer, contributing to the development of various DevOps tools, and at IBM India Software Labs, worked as an Associate Software Engineer on IBM Systems Director. Educational qualifications include an M.Tech in Human Computer Interaction from the Indian Institute of Information Technology, Allahabad, and a Bachelor of Engineering in Information Technology from BBDNITM, Lucknow.