Ann S. M.

Ann S. M. is an experienced professional in customer success management and experience, currently serving as a Member Expert at Twill since June 2024. Previously, Ann held the position of Senior Customer Success Manager at QA Wolf, managing a diverse portfolio with an annual recurring revenue (ARR) of $2M. Ann's extensive career includes roles at RouteThis, FunnelCake, Vidyard, OpenText, BigRoad, and Manulife Financial, where responsibilities included leading customer support teams, developing customer success strategies, and fostering strong client relationships while ensuring high levels of satisfaction and engagement. Ann holds a Bachelor of Education (BEd) from Brock University and has completed studies at Conestoga College.