Dana Drofová

Customer Care Manager at Twisto Payments

Dana Drofová has a diverse work experience spanning various roles and industries.

Dana started their career in 2005 at Bus Tour Foltynova as a Technický průvodce (Technical Guide) and later became a Delegát (Delegate) until 2013.

In 2013, they joined Booking Makarska Riviera as a Manager until 2015.

From 2015 to 2017, Dana worked at Meeting Point Croatia as a Hotel representative.

Dana then transitioned to Villa Don Podgora, where they served as a Manager/Management from 2017 to 2019.

Most recently, Dana joined Twisto payments a.s. in 2020 as a Customer Care Quality Assurance Leader and later became a Customer Care Team Leader. Currently, they hold the position of Customer Care Manager, starting in July 2021.

Dana Drofová obtained a Bakalář (Bc.) degree in Politologie from the Cevro Institute in Prague. Dana also attended Střední odborná škola profesora Švejcara, where they studied Pedagogické lyceum - Tělesná výchova, but did not complete a specific degree.

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Timeline

  • Customer Care Manager

    July, 2021 - present

  • Customer Care Team Leader

    November, 2020

  • Customer Care Quality Assurance Leader

    March, 2020