Nicola Fletcherová

IT Operations Team Lead at Twisto Payments

Nicola Fletcherová has a diverse work experience spanning various roles and industries.

Nicola most recently worked at Twisto, A Zip Company, starting in 2020. Nicola initially served as a Customer Happiness Specialist from September 2020 to February 2022, before transitioning to the role of Tech Support/IT Operations, which they currently hold.

Prior to their time at Twisto, Fletcherová worked at Bezobalu, z.ú. from 2018 to 2020. Nicola began as a Sales Assistant in March 2018 and then advanced to Assistant Store Manager in February 2019, a position they held until August 2020.

Before joining Bezobalu, Fletcherová worked as an Art Gallery Custodian at DOX Centre for Contemporary Art from December 2017 to May 2018.

Nicola also has experience as a Housekeeper at Center Hotels from July 2017 to September 2017.

Lastly, Fletcherová had a brief stint as a Sales Assistant at LUSH | UK & Europe in April 2017 to July 2017.

Throughout their career, Fletcherová has gained experience in customer service, operations, management, and the arts.

Nicola Fletcherová's education history includes attending the Business Academy, Česká Lípa from 2011 to 2015, where they completed the Lyceum of Economics program. Nicola then went on to study at Charles University from 2015 to 2017, specializing in Humanities/Humanistic Studies. In 2017, they joined the University of Hradec Králové, focusing on Transcultural Communication, and completed their studies in 2018.

Additionally, Nicola obtained a certification in Zkouška podle zákona o spotřebitelském úvěru from EFPA Czech Republic in April 2021.

Links

Previous companies

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Timeline

  • IT Operations Team Lead

    April 1, 2024 - present

  • Tech Support/ IT operations

    February, 2022

  • Customer Happiness Specialist

    September, 2020