Manon G.

Manon G. currently serves as a Process Improvement Manager at Twitch since June 2020, leading the Continuous Improvements Program and managing responsibilities related to trainings, knowledge management, quality assurance, and process enhancements. Previously, Manon operated as the interim EMEA Community Operations Manager, overseeing the Creators Support Team and managing daily operations, metrics reporting, and cross-functional collaboration. Previous roles at Twitch included CX Process Optimisation PM and Sr. CX Specialist, where project leadership for Creator Products and localization efforts was undertaken. Manon's early career included positions at Polaroid 3D as a Help Desk Assistant, Seraphine as a Trilingual Customer Service Specialist, and visunext as a Localization Specialist. Educational qualifications encompass an Erasmus year at Cologne University of Applied Sciences and a Bachelor's degree in Applied Languages from Université Rennes 2.