Tuukka Heinonen

Tuukka Heinonen has a diverse work experience spanning over several companies and roles. Tuukka currently serves as the Head of CX Management at twoday Finland, where they are responsible for improving customer processes through intelligent automation and comprehensive contact center tools. Prior to this, they held the same role at Visma Finland, focusing on customer-centric transformation. Tuukka also worked as a Management Consultant and Partner at Asiakasmurros Oy, specializing in CX and business process management consultancy. Additionally, Tuukka has experience as the CEO of Optomeditech Oy, developing technology to improve the success rate of placing IV catheters. Tuukka was the Chief Operating Officer and Partner at HubCo Oy, representing inubit AG BPMS-tools in Finland. Tuukka also held various positions at TeliaSonera, including Head of Business Process Management and Business Services Finland, Director of Nordic Business Process Management, and Director of Quality and Process Development. Tuukka began their career at Sonera Oyj as a Concept Sales Manager and Development Manager. Overall, Tuukka's work experience demonstrates their expertise in CX management, business process optimization, and leadership roles in the telecommunications and IT sectors.

Tuukka Heinonen completed their education history as follows:

- In 2003-2004, they obtained an MBA degree in Business Administration, with a focus on relationship marketing and finance, from Hanken School of Economics.

- From 1989 to 1995, they pursued a M.Sc (econ.) degree at the University of Tampere, specializing in Business Administration, Business Law, Economics, and Marketing.

- Tuukka attended Tapiolan Lukio from 1983 to 1986. The specific degree and field of study during this time are unknown.

Additionally, Tuukka Heinonen has obtained several certifications, namely:

- Approved Board Member from Tampere Chamber of Commerce and Industry in November 2015.

- Brain-Based Coaching Certificate from the NeuroLeadership Institute in October 2015.

- OZ Principle Accountability Coach from Partners In Leadership, LLC in July 2015.

- Certified Process Manager (obtained year not specified).

- Lean Six Sigma Green Belt (obtained year not specified).

- ITIL Manager from Pink Elephant Netherlands in 2001.

- Certified Sports Coach (Salibandyn huippuvalmentajatutkinto) awarded by the Finnish Floorball Federation in 2000.