Dorina Krause

Dorina Krause is an experienced professional currently serving as Product Owner (PO) for Automation & Continual Service Improvement at TX Group AG since March 2022. Prior to this role, Dorina held several managerial positions, including Manager ICT at Sunrise Communications AG, where responsibilities included leading the ICT team in Customer Service and optimizing telecommunications and IVR platforms. Dorina also served as Teamlead Channel Development / Digital Innovation at Sky Deutschland GmbH, focusing on customer service system enhancements and implementing RPA solutions. Earlier career roles included Senior Manager Digital Transformation and Manager Document Management System at Sky Deutschland Fernsehen GmbH & Co. KG, and Relationship Manager at Smart&co Deutschland GmbH, where contributions involved workflow optimization and service level measurement. Dorina holds a Bachelor of Arts degree in International Tourism Management from HSB Hochschule Bremen and has participated in language studies in New Zealand.