Brenda Hicks

Brenda Hicks has a diverse work experience spanning over several years. Brenda started their career at Sonic Drive-In in 1993 as a Team Leader/Carhop. Their primary responsibilities included taking customer orders and delivering food orders to their cars, as well as managing and training a small group of employees. Brenda worked in this role until 1996.

In 1996, Brenda joined the United States Marine Corps as a Switchboard Operator/Wireman. Their duties involved wiring up phones in the field, monitoring phone calls, and ensuring that phones were wired and programmed correctly. Brenda also gained experience in running and maintaining generators. Brenda served in the Marines until 1997.

Following their military service, Brenda joined Tyco Integrated Security in 1998 as a Customer Support Agent. Their main tasks included updating account information, advising customers about alarm activity, and troubleshooting alarm systems. Additionally, they were involved in training new Customer Support Agents on policies and procedures. Brenda also held a Team Lead position, where they assisted floor representatives in looking up policy and procedures to support customers.

In 2013, Brenda started working at Johnson Control as a Parts Pending Specialist. Brenda later moved to Tyco Integrated Security in 2014, where they continued their role as a Parts Pending Specialist. Their responsibilities included researching and ordering parts needed for customer service jobs, as well as tracking the delivery of the parts until they reached the correct location.

Overall, Brenda Hicks has gained extensive experience in customer service, order management, training, and technical roles throughout their career.

Brenda Hicks attended Park Hill High School from 1992 to 1996 and obtained a diploma. Following high school, they enrolled at Maplewoods Community College from 2000 to 2002, where they earned an Associate of Arts (A.A.) degree in Communication, General. Additionally, from 2012 to 2013, Brenda attended National American University in Kansas City, Missouri, specifically at the Zona Rosa campus, where they pursued a degree in Healthcare Coding and Billing.