Nhel Rence G.

Nhel Rence G. has worked as a Professional Services Consultant at Genesys from May 2017 to March 2020. In this role, they were responsible for collaborating with Project Managers and the business team to understand their requirements and provide solutions for their business vision. Nhel Rence'stasks included setting up the PureCloud organization for customers, building call flows and phones, and configuring API and Integrations, Scripting, and Outbound Dialer. Currently, they work as a Genesys Cloud Team Lead at Tykans Group Inc, starting in 2020.

Nhel Rence G. attended STI College from 2012 to 2017, where they earned a Bachelor of Science (BS) degree in Computer Engineering. Nhel Rence also obtained additional certifications such as Genesys Cloud CX: Professional Certification in September 2022 and Genesys Certified Associate (GCA) - PureCloud in September 2018. In 2019, they received certifications in Business Etiquette: Phone, Email, and Text, Developing Cross-Cultural Intelligence, and Strategic Thinking from Lynda.com.