Raza Ur Rehman

Raza Ur Rehman is a highly skilled Senior Genesys Application Specialist at Tykans Group Inc., with extensive experience in designing and developing Genesys routing strategies for voice and eServices. Raza has a strong background in technical activities, including sprint planning and software development life cycles. Prior experience includes roles as Service Delivery - Genesys Engineer at NTT Ltd., where Raza focused on the installation and commissioning of Genesys contact center solutions, and as Genesys Project Engineer at Hewlett Packard Enterprise, where Raza gathered business requirements and provided technical documentation. Additional positions held include Genesys Engineer at SaaR Information Technology, Genesys Consultant at CC:Factory ApS, and Professional Services Consultant at C Square Consulting (Pvt) Limited, showcasing a comprehensive knowledge of Genesys systems and infrastructure. Raza holds a Bachelor of Science in Telecommunications Engineering from Sir Syed University.