Tykans Group Inc.
Raza Ur Rehman is a highly skilled Senior Genesys Application Specialist at Tykans Group Inc., with extensive experience in designing and developing Genesys routing strategies for voice and eServices. Raza has a strong background in technical activities, including sprint planning and software development life cycles. Prior experience includes roles as Service Delivery - Genesys Engineer at NTT Ltd., where Raza focused on the installation and commissioning of Genesys contact center solutions, and as Genesys Project Engineer at Hewlett Packard Enterprise, where Raza gathered business requirements and provided technical documentation. Additional positions held include Genesys Engineer at SaaR Information Technology, Genesys Consultant at CC:Factory ApS, and Professional Services Consultant at C Square Consulting (Pvt) Limited, showcasing a comprehensive knowledge of Genesys systems and infrastructure. Raza holds a Bachelor of Science in Telecommunications Engineering from Sir Syed University.
Tykans Group Inc.
Tykans is an innovative, information technology company specializing in breakthrough applications demonstrating that any idea is possible. Serving various provincial health regions, including emergency and other special service organizations, we assist in bridging communication gaps and solving the most challenging messaging demands. Our expertise lies in the development, implementation, and integration of systems by leveraging all possible technologies in order to meet the unique requirements of each of our customers, such as vaccination, surgery, and other medical appointment bookings/ rescheduling/ cancellation/ reminders; close contact communications; COVID-19 test results; patient pre-screening/screening; and isolation release and quarantine communications.