Needa Shaikh

Needa Shaikh is a customer service operations specialist at U GRO Capital since June 2024, with a robust background in customer service across various industries. Previous roles include customer service executive at Protium, where general queries and escalations were handled from December 2022 to June 2024, and social media manager at Nykaa from June 2021 to June 2024, providing support through multiple social media channels. Notable experience also includes assistant manager at RBL Bank, focusing on customer compliance and cross-selling bank products from August 2019 to June 2021, and senior customer service executive at SOL SUPPORTS PRIVATE LIMITED. Needa began the career at Intelenet Global Services as a customer service executive for Vodafone Qatar and later moved to the collections department. Needa holds a Bachelor's degree in Mass Media from the University of Mumbai, completed between 2013 and 2015.