Alisha Thorson

Alisha Thorson, CSM, has over a decade of experience in customer service and management roles, primarily with U-Haul International, Inc. since January 2014. As a Center/Dealer Quality Analyst and Sales, Support and Specialty Program Manager, Alisha has successfully enhanced customer satisfaction through effective coaching and robust team engagement strategies. Proficient in managing sales teams and utilizing tools for quality assurance, Alisha has demonstrated strong organizational skills and the ability to drive results in fast-paced environments. Previous experience includes roles in customer service at American Express and caregiver responsibilities, complemented by a background in computer-aided drafting technology from Universal Technical Institute.