Lori Burns

Lori Burns serves as the Voice of the Customer Insights Program Manager at U.S. Bank since May 2019, previously holding the position of Market Research Program Manager at Wells Fargo from October 2015 to May 2019, where Lori led customer research initiatives that shaped business strategies across various sectors. Prior experience includes a role as Consumer Insights Senior Associate at General Mills from 2001 to 2015, focusing on delivering marketing insights that facilitated operational savings and optimized advertising effectiveness. Lori holds a Master of Business Administration from the University of St. Thomas - Opus College of Business and a Bachelor's Degree in Social Work from St. Cloud State University.