Mark Ficco

Mark Ficco is an experienced IT Program Manager at U.S. Customs and Border Protection since November 2016, focusing on enterprise IT software development management using agile methodologies to enhance security threat analysis and expedite legitimate international travel. Prior experience includes serving as a Field Service Engineer at QIAGEN and a Field Engineer at HORIBA Medical, where responsibilities involved post-sales customer support, installation, troubleshooting, and training for medical diagnostic analyzers in the DC Metro area. Mark began a career at Walter Reed Army Institute of Research as a Research Associate, contributing to studies aimed at improving life expectancy in chemical warfare scenarios. Mark holds a Bachelor of Science degree in Biotechnology, Microbiology from Penn State University, completed in 2006.