UAE General Civil Aviation Authority (GCAA)
Eng. Hessa M. has extensive experience in quality management, customer experience, corporate communications, and marketing, currently serving as a member of the UAE Innovation Chapter at the Global Innovation Institute since December 2023. At the UAE General Civil Aviation Authority, Eng. Hessa occupies the positions of Senior Lead in Quality and Risk Management and Manager of Customer Experience, where responsibilities include developing customer experience strategies and managing initiatives. Previous roles include Marketing Manager at the Investment Corporation of Dubai, where market research and budget management were key tasks, and Head of Smart Marketing at Dubai Police HQ, focusing on marketing strategies and social media engagement. Eng. Hessa holds a Higher Diploma in Software Engineering Technology and a Bachelor's of Applied Science in Information Management from the Higher Colleges of Technology.
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UAE General Civil Aviation Authority (GCAA)
The General Civil Aviation Authority (GCAA) was created in 1996 by Federal Cabinet Decree (Law 4) to regulate Civil Aviation and provide designated aviation services with emphasis on safety and security and to strengthen the aviation industry within the UAE and its upper airspace. The main office is located in Abu Dhabi and the regional office is located in Dubai to serve the northern Emirates. The GCAA, which is the sole authority for the control and regulation of civil aviation in the UAE, is responsible for the provision of en-route air navigation services and all aspects of flight safety. In late 2009, the GCAA opened its new Air Navigation Centre, The Sheikh Zayed Centre, which is considered the largest and busiest air traffic management facility in the Middle East as well as one of the world’s most technically advanced centres in terms of its design. The United Arab Emirates, represented by GCAA, is an active member of the Council of the International Civil Aviation Organization (ICAO) and its specialized committees. It is also a member of the Arab Civil Aviation Commission (ACAC) Executive Council, and currently H.E Saif Mohammed Al Suwaidi, Director General of GCAA.