Sophie Thomson is a Customer Account Manager at Spitfire Network Services Ltd, a position held since September 2020. Prior to this, Sophie completed a Summer Research Internship at Supremia in June 2019, where substantial market research contributed to the development of a sustainability-oriented loyalty program that was implemented across Europe. Additionally, Sophie worked as a waitress at Oishii from August 2016 to August 2019, enhancing customer service skills and the ability to work under pressure. Sophie holds a Bachelor of Science degree in Biomedical Sciences from The University of Manchester, completed in 2020.