Daniel Orenes Ferrández is currently the Senior Manager of Customer Experience at Uber, where they lead strategic initiatives to enhance the journey for delivery partners through AI and automation. Previously, they held various leadership positions at Rakuten Group, focusing on customer success in conversational AI, and supported Fujisoft Group's international expansion efforts. Fluent in Spanish, English, and Japanese, Daniel is also an industry speaker and lecturer, sharing insights on customer experience and AI at various forums. Their educational background includes multiple degrees and ongoing studies across prestigious institutions such as Trinity College Dublin and Edinburgh Napier University.
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