Jyotsna Lal

Jyotsna Lal is a seasoned professional with 9 years of experience in strategy, program management, and customer experience. They currently serve as the Lead, Strategy & Planning, Customer Experience for APAC at Uber, after previously holding the position of Senior Manager in the same area. Before their tenure at Uber, Jyotsna contributed to Aditya Birla Fashion & Retail, where they managed the loyalty program for Louis Philippe and led retail sales and operations. Their earlier roles include an analyst position at EY and a stint in brands and digital at Tupperware India. Jyotsna holds an MBA in Marketing from both the Institute of Management Technology, Ghaziabad, and IÉSEG School of Management, along with a Bachelor's in Business Management from Shaheed Sukhdev College Of Business Studies.