Michael Galfas is a Senior Program Manager at Uber, specializing in consumer account and payment processes. With over 10 years of experience in customer satisfaction and continuous improvement, Michael has successfully managed customer service programs supporting more than 40 million active users. Previously, they held various roles at Groupon and The Ambulance Factory Studios, where they focused on customer support, issue resolution, and team development. Certified as a COPC Implementation Leader, Michael is adept at leveraging analytical insights to enhance operational performance and drive customer-centric initiatives.
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