Tom Jones is an accomplished business development executive with extensive experience in customer experience (CX) and outsourcing across multiple industries. Currently serving as Senior Vice President of Business Development at Ubiquity since March 2025, Tom leads initiatives that challenge traditional CX norms. Previous roles include Vice President of Business Development at Foundever and Unbabel, focusing on enhancing customer interactions and enabling seamless communication. Tom has also held significant positions at HGS, TELUS International, Customer Management Solutions, Sitel, and Smart Energy Inc., demonstrating a strong track record in optimizing customer experiences and driving growth. Tom began a career in sales operations at 3Com, after earning a Bachelor of Arts degree in History from St. John Fisher University.
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