Patrick Reynolds

As Vice President of Products & Process, Patrick is responsible for overseeing Etech’s growth with new and existing clients. With extensive knowledge at each level of the organization, he focuses on improving the adoption of Etech’s QEval in call center operations. He works with Program Implementation teams to ensure that campaigns are launched efficiently and effectively for clients.

Patrick has over 22 years of BPO and contact center experience. He began his career in Nacogdoches, TX in 2000 with Berry Direct as a telephone representative. Over that time, Patrick has held numerous leadership roles across the organization including Senior Agent, Sales Coach, Operations Leader, Account Leader, and Director of Operations. His extensive knowledge at each level of the organization uniquely qualifies him to lead a diverse and talented group of leaders across multiple shores. Patrick is considered an expert in the digital space and helped transform Etech’s digital capabilities in the BPO space.