Rocky Chawla

Rocky Chawla is an experienced professional in customer service and operations management. Currently serving as the CS & OPS Team Manager at UBsend since March 2016, Rocky has demonstrated strong leadership in developing employees and managing departmental functions. Previous roles include Customer Implementation Manager and Customer Service Executive at UBsend, where responsibilities encompassed customer implementation, email and call handling, logistics optimization, and process improvement. Prior to UBsend, Rocky held positions such as Team Leader at Nordiccom ApS and Supervisor at DHL Express, focusing on customer communications. Rocky's educational background includes degrees in Project Management and various aspects of international transport and logistics from Copenhagen Business Academy and IBA Erhvervsakademi Kolding.