Ana Paula G. Martinez de Figueiredo

Ana Paula G. Martinez de Figueiredo has extensive experience in customer success and product management, currently serving as a Customer Success Coordinator for Produtos Digitais at UOL - Universo Online since September 2011. In this role, responsibilities include leading the customer success team, identifying business risks and opportunities, and enhancing client service strategies through interdepartmental collaboration. Ana Paula also holds a position as Product Owner, where duties encompass product roadmap development, backlog management, KPI tracking, user journey testing, and agile methodology application. Previous professional experience includes roles in training and development at Vidax Teleserviços S/A and Actionline Brasil, as well as human resources analysis at Atento. Ana Paula holds a Bachelor's degree in Spanish from FASB and a postgraduate degree in Strategic People Management from Centro Universitário Senac.