Kristin Thomas

Kristin Thomas currently serves as the Team Lead for North America Customer Success at Udacity, where leadership revolves around delivering measurable business impact for enterprise partners. Prior to this role, Kristin held various positions at Pluralsight, including Director of Value Realization and Senior Customer Success Manager for Strategic Accounts, achieving significant advancements in customer value certification and stakeholder engagement. Experience also includes leadership roles at Skillsoft, Okta, and educational contributions as an adjunct faculty member at the University of Indianapolis. Kristin's educational background encompasses a BA in Journalism-Public Relations with a focus on Chinese from Butler University and an MBA in Organizational Leadership & Supervision from the University of Indianapolis, along with a certificate in Mandarin from Nankai University.