Keith Rice

Keith Rice is a seasoned professional with extensive experience in healthcare operations and quality management. Currently serving as a PCO Pend Quality Specialist and Sr. Sales Operations Specialist at UnitedHealth Group since January 2022, Keith focuses on managing Collector pends to enhance HEDIS rates during peak collection seasons. Prior to this role, significant contributions were made at Optum from January 2010 to January 2022, including positions as a Sr. Clinical Administrative Coordinator and Engagement Specialist, where Keith reviewed patient data, led teams, and introduced new processes for wellness and case management services. Earlier experience includes working as a Non-Clinical Support Coordinator at UnitedHealth Group and as a Customer Service Representative at Anthem. Educational background includes studies at Rio Salado College and Ivy Tech Community College in Liberal Arts and Sciences.