Rasha Hatamleh

Rasha Hatamleh has a diverse work experience in various roles and industries. Rasha started their career in 2010 at Bayt.com, where they underwent training as a web developer and quality assurance engineer for five months.

In 2012, Rasha joined Genie9 as a Technical Support (Customer Care) Officer. In this role, they provided high-quality customer service and technical support to customers via email and the Helpdesk system, ensuring customer satisfaction and product usage. Rasha remained in this role until March 2015.

At Genie9, Rasha then progressed to the role of Technical Support (Customer Service) Manager. From March 2015 until the present, they have been managing and scaling a 24/7/365 Technical Support department. Their responsibilities include recruiting, hiring, training, and appraising staff. Rasha also supervises the day-to-day operations in the Technical Support department, ensuring efficient service delivery.

Currently, Rasha is working at Uhive as a Content Moderation Team Lead, starting in April 2022. Further details about this role are not provided.

Overall, Rasha Hatamleh has developed expertise in technical support, customer service, team management, and web development throughout their career.

Rasha Hatamleh completed their Bachelor's degree in Computer Engineering from Yarmouk University during the period from 2005 to 2010.