Michele Shane has extensive experience in strategic alliances, customer experience, and contact center operations. Michele is currently working at ujet.cx as the VP of Global Strategic Alliances - Google. Prior to this role, they held positions such as Sr. Director of Global Strategic Alliances - Google and Director of Strategic Alliances - ISV & Cloud. Before joining ujet.cx, Michele worked at American Customer Care as the Head of G2M & CX Strategy for six years. Their earlier experience includes roles at Premiere Response, where they were the Director of Contact Center Operations & Client Success, Senior Manager of Experience Design & Implementation, and Customer Experience Manager in the pharma/CPG industry.
Michele Shane holds a Bachelor of Science degree in Exercise Science & Sport Studies from Rutgers University. Additionally, they obtained a certification in Introduction to Generative AI from Google Cloud Skills Boost for Partners in 2023.
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