Rod Brathwaite

Rod Brathwaite has a diverse work experience spanning over several years. Rod'smost recent position is as the Head of Customer Success at ujet.cx, where they oversee customer success initiatives. Prior to that, they held various roles at Cyara and [24]7, including Senior Customer Success Manager and Engagement Manager, where they were responsible for managing customer relationships and delivering technical projects. Rod also served as the Director of Customer Success at VirtuOz, where they built and managed a professional service and account management team. Before that, they worked at LiveOps as a Senior Client Service Manager, where they managed top clients and played a key role in business growth. Additionally, they have held positions at First Data Voice Services, Tellme Networks, Nuance Communications, and SSG, where they gained experience in sales engineering and programming.

Rod Brathwaite earned a Bachelor's and Master's degree in Electrical Engineering from Columbia University between 1988 and 1993. Rod then pursued a Master's degree in Electrical Engineering at Stanford University from 1994 to 1996. Additionally, they obtained certifications in Managing Virtual Teams, Salesforce for Customer Service, and Strategic Thinking from LinkedIn in 2020. Rod is also a Project Management Professional (PMP) certified by the Project Management Institute.