Erin Ford is a seasoned Customer Success Manager and SaaS leader currently serving as the Lead Customer Success Manager at UKG, focusing on empowering customers to maximize their solutions for business success. Previously, Erin held various roles in customer support management, including positions at Profile Referral Systems and Empower Software Solutions, where they oversaw service and product support for a diverse client base. Additionally, Erin has experience managing teams at Kronos Incorporated and Paylocity, driving client retention and satisfaction across multiple high-revenue accounts. Their commitment to enhancing customer experiences spans over two decades in the field.
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