Grace Ortiz

Grace Ortiz, FPC, is a skilled professional currently serving as a Product Support Specialist III at UKG since August 2020, focusing on custom interface solutions. Prior experience includes a role as a Core Specialist I at Ultimate Software and a Trip Consultant at EF Ultimate Break, where Grace demonstrated expertise in customer support and dispute resolution while leading outreach efforts for inventory management. Additional background encompasses leadership positions in housekeeping management at Omni Hotels, where Grace effectively managed teams and ensured high guest service standards. Educational credentials include a Bachelor of Business Administration in Hospitality and Tourism Management from the Isenberg School of Management at UMass Amherst.