Jonathan Robinson, CCXP, currently serves as the Manager of Voice of the Customer at UL Solutions, leading the VoC program and operationalizing research strategies for product and service portfolios. Previously, Robinson held multiple roles at Lenovo, including Customer Experience Business Consulting Lead, where responsibilities encompassed implementing CX best practices and managing performance tracking processes. Earlier experience at Lexmark International involved managing CX operations and designing customer journey maps. Robinson's background also includes military service in the U.S. Air Force Reserve and U.S. Coast Guard Reserves. Educational credentials include a Bachelor of Science in Organizational Management from Asbury University and several certifications in Nuclear Power Technology from various Navy training programs.
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