Monica Torlino is a seasoned professional with extensive experience in technical support and management roles, currently serving as Technical Support Manager at UL Solutions since January 2015. In this capacity, Monica manages a global team of Technical Support Supervisors and oversees operations for multiple software products, ensuring efficient issue resolution according to SLA agreements. Additionally, Monica holds the position of DEI Regional Lead Ambassador for EMEA, promoting Diversity, Equity, and Inclusion within the region. Previous roles include Project Manager, Service Manager, and Technical Support Group Leader at UL Solutions, as well as Key Management Specialist at Dassault Systèmes Solidworks Corp. and Customer Service Executive at Booking.com. Monica has an academic background in Business Administration, holding a Master's degree from Università degli Studi di Salerno and has participated in an Erasmus exchange program at Université Côte d'Azur.
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