Theresa Johnston

Theresa Johnston has over 25 years of experience in the IT industry, with a focus on support and management roles. Theresa is currently working as the Information Technology Support Manager at Ulteig. Prior to that, they served as the IT Service Desk Manager at Coffee & Bagel Brands from 2019 to 2021. From 2015 to 2019, they held the positions of IT Help Desk Manager and IT Service Desk Manager at Chipotle Mexican Grill. Before that, they were the IT Ops Program Manager at CenturyLink from 2012 to 2015. Theresa also has experience in community program coordination, having worked as the Community Program Coordinator at Erie Elementary, PTCO from 2009 to 2011. Theresa started their career at McKesson, where they worked for 12 years as the Manager of the Corporate IT Service Desk. In this role, they managed a team responsible for supporting McKesson employees in a 24x7 call center environment. Throughout their career, Theresa has demonstrated strong leadership skills, designing and implementing support desk programs, developing effective communication strategies, and delivering high-quality service to ensure the satisfaction of both customers and employees.

Theresa Johnston completed their Bachelor of Arts degree in Anthropology and Women Studies at the University of Colorado from 1985 to 1992. Later, in 2007 to 2009, they pursued a Masters degree in Business Administration at Marylhurst University. Additionally, Theresa has obtained certifications in ITIL Foundations from Pink Elephant, Help Desk Manager from HDI, and Knowledge Management from STI. The specific months and years of when they obtained these certifications are not provided.