Umego.ai
Sally Camm currently serves as the Chief Client Success Officer at Umego.ai, where the focus is on leveraging behavioral and social science-based AI for optimizing predictive brand experiences. Prior to this role, Sally held positions including Head of Marketing and Public Relations at Grgich Hills Estate Winery and Director of Digital Engagement at Astound Commerce. Experience also includes serving as Managing Director for both Groove and Groove 11, where responsibilities spanned East Coast operations and brand engagement strategies. Earlier in the career, Sally was the Managing Director at Creative 3rd Marketing, focusing on the Beverage Alcohol and Hospitality Industries, and held the role of Director of Trade Marketing at Diageo, developing channel strategies and national marketing activations. Education was obtained from The University of Queensland.
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Umego.ai
Umego.ai. powers retail transformation via an AI-driven customer intelligence platform that unlocks and unleashes differentiated, customer-centric intelligence using zero-party data to drive revenue at scale across luxury, specialty, and online retail. The multi-faceted platform uniquely triangulates immersive and innovative livestream e-commerce experiences with powerful behavioral and social science-based generative AI harnessed by an army of motivated and activated brand ambassadors to foster trust, empathy, care, and the art of anticipation. This next-wave customer-centric intelligence provides limitless business value, powering high-touch 1:1 concierge and hospitality relationships, while also activating 1:M simulated human experiences across omnichannel touchpoints, nurturing, maturing, and optimizing hyperpersonal relationships between brands and their most important customers. Umego is a billion-person coffee shop that knows what consumers want before they know it themselves. Our patent-pending platform includes: - Uniquely trained generative AI-powered LLMs delivering layers of customer-centric human intelligence, with qualitative insights from immersive 1:1 customer engagement fused with quantitative insights from 1:M product and conversion-centric experiences. - An innovative customer intelligence platform that provides immersive and innovative engagement via human and simulated-human livestream video, text, and chat experiences, with the collected insights integrated across 3rd-party clienteling, concierge, and CRM capabilities. - Highly trained, coached, and activated brand ambassadors building hyperpersonal customer relationships, infusing trust, empathy, care, and the art of anticipation into every interaction. The aggregated essence of these relationships is harnessed and automated for human simulation. Umego is transforming retail, fostering hyperpersonal relationships between brands and their most important customers.