Umego.ai
Sean Patrick Dunn is the founder and CEO of Umego.ai, a customer intelligence platform utilizing AI and zero-party data to drive revenue in the retail sector. Prior to this role, Sean served as EVP, Head of Demand at Astound Commerce and as Managing Director at Groove, a digital marketing agency focused on the alcohol beverage industry. Sean also worked as a Strategic Partner at Diageo and as a Marketing Consultant at Sun Microsystems. With a background in film and communications, Sean holds a BA from Temple University and an MA from San Diego State University. Additionally, he was a Partner/Creative Director at Boathouse Row Entertainment, a production company in Los Angeles and San Francisco.
This person is not in any teams
Umego.ai
Umego.ai. powers retail transformation via an AI-driven customer intelligence platform that unlocks and unleashes differentiated, customer-centric intelligence using zero-party data to drive revenue at scale across luxury, specialty, and online retail. The multi-faceted platform uniquely triangulates immersive and innovative livestream e-commerce experiences with powerful behavioral and social science-based generative AI harnessed by an army of motivated and activated brand ambassadors to foster trust, empathy, care, and the art of anticipation. This next-wave customer-centric intelligence provides limitless business value, powering high-touch 1:1 concierge and hospitality relationships, while also activating 1:M simulated human experiences across omnichannel touchpoints, nurturing, maturing, and optimizing hyperpersonal relationships between brands and their most important customers. Umego is a billion-person coffee shop that knows what consumers want before they know it themselves. Our patent-pending platform includes: - Uniquely trained generative AI-powered LLMs delivering layers of customer-centric human intelligence, with qualitative insights from immersive 1:1 customer engagement fused with quantitative insights from 1:M product and conversion-centric experiences. - An innovative customer intelligence platform that provides immersive and innovative engagement via human and simulated-human livestream video, text, and chat experiences, with the collected insights integrated across 3rd-party clienteling, concierge, and CRM capabilities. - Highly trained, coached, and activated brand ambassadors building hyperpersonal customer relationships, infusing trust, empathy, care, and the art of anticipation into every interaction. The aggregated essence of these relationships is harnessed and automated for human simulation. Umego is transforming retail, fostering hyperpersonal relationships between brands and their most important customers.