Lloyd McWhorter is an accomplished senior executive specializing in call centers and customer communications. With over 25 years of experience, they have held leadership roles at notable organizations such as HBO, where they served as Director of the National Call Center, significantly increasing customer retention and revenue. Currently, Lloyd is the President of NetVoices LLC, leading customer experience development projects while applying expertise from their education at prestigious institutions like NYU and the University of Chicago. Additionally, they have previously acted as Chief Operating Officer at InService Marketing Group and have been instrumental in sales and customer service transformations at Urban Ministries, Inc.
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