Eyhab Qassir

Eyhab Qassir possesses extensive experience in the telecommunications sector, currently serving as the Contact Center Operations & Planning Manager at Umniah since June 2012, where oversight of workforce management and the implementation of innovative AI-driven procedures have led to the achievement of key performance indicators (KPIs). Previously, Eyhab held the position of Field Marketing Manager, leading a team of over 100 members in executing successful marketing campaigns while managing budgets to enhance cost efficiency. Additional roles at Umniah included Youth Program Manager, focusing on KPI monitoring for the Youth Unit, and Senior Technical After Sales, providing technical support and improving customer relations. Earlier experience at Zain Jordan included roles in Help Desk Technical Support and Customer Care, where prompt issue resolution and outstanding customer service were priorities. Eyhab holds a Bachelor's degree in Computer and Information Systems Security/Information Assurance from ASU and completed high school at Amman Baptist School.