Juan Esteban Araneda Maiz

Juan Esteban Araneda Maiz is an accomplished professional in customer experience and operations management, currently serving as the Director of the Diplomado UX/UI Design at Universidad Andrés Bello, where interdisciplinary methodologies are applied. With extensive experience in various leadership roles, including Director of Customer Experience at Walmart Chile and Gerente de Experiencia de Clientes at Sodimac Perú, Juan has a proven track record of integrating customer experience metrics into organizational strategies, leading to significant improvements in customer satisfaction. Additional roles include mentor at UDD Ventures and business partner at Deep Talk, focusing on operations and client experience. Academic qualifications include an MBA with a specialization in Marketing and certifications in Agile methodologies and customer experience management.