Chrissie Kenny

Chrissie Kenny is an IT Service Management Coordinator at the University of North Carolina Wilmington since March 2020, with a rich history of experience at Verizon spanning nearly 30 years. In various roles, including Sr. Member Technical Staff in IT Service Management, Chrissie led the design and implementation of over 200 custom record producers within Service Now and developed 300+ routing rules for incident record management. Positions held also include Associate Director of End User Support for Tools & Reporting and the North East Area Call Centers, where Chrissie managed applications and end user support services for significant user bases. Educational achievements include a certification in Information Technology Management from the Georgia Institute of Technology.