Chernel Hoopes

Chernel Hoopes is a seasoned professional with extensive experience in process improvement and training within the financial services sector. Currently serving as Lead Process Improvement for Consumer Lending at UNFCU, Chernel drives initiatives to enhance operational efficiency across various lending teams. Previously, as Enablement Manager at Better, Chernel led training and process optimization, contributing to scalable learning solutions for mortgage operations. Chernel's background includes roles at Citi as Assistant Vice President in both Client Services and Internal Audit, where responsibilities included managing high net worth client relationships and overseeing audit processes. Earlier career experience includes being a Senior Loan Closer at First Republic Bank and a Personal Banker at Westamerica Bank. Chernel holds a Bachelor of Arts in Economics from California State University-Sacramento.