Heather Warner

Heather Warner has a diverse work experience in the banking industry spanning over three decades. Heather currently holds the position of VP, Operations Manager at UniBank for Savings, where they are responsible for various operational tasks and supervising staff. Prior to this role, they served as AVP, Electronic Banking Manager at the same company.

Before joining UniBank, Heather worked at TD Bank as a VP, Regional Operations Officer II. In this role, they played a crucial role in developing and implementing retail operations policies and procedures. Heather also served as a liaison between different business lines to address issues affecting profitability and customer experience.

Earlier in their career, Heather held various roles at MetroWest Bank, including Retail Operations Specialist and Branch Supervisor. Heather also worked as a Senior Sales Representative at Fleet Bank and had multiple positions at Shawmut Bank, including Senior Personal Banker and Customer Service Representative.

Heather's extensive experience in different areas of banking, including operations management, electronic banking, and retail operations, demonstrates their vast knowledge and expertise in the industry.

Heather Warner's education history begins with their graduation from Holliston High School in 1990. Heather then attended Franklin & Marshall College from 1990 to 1991, studying Economics. In 2004, they enrolled in Western International University, where they obtained an AAB in Business Administration in 2006. Following that, they pursued a Professional Certificate in Project Management from the University of Phoenix, completing the program in 2007.

In 2015, Heather Warner enrolled in the New England College of Business, where they earned a Bachelor of Science (BS) degree in Business Administration - Banking and Finance in 2018.

Heather Warner has also obtained several additional certifications throughout their career. In 2009, they became a Certified Associate in Project Management, awarded by the Project Management Institute. In 2012, they obtained the Certified Electronic Banking Officer certification from Sheshunoff Consulting + Solutions. In 2013, they became an Accredited ACH Professional (AAP) through NACHA. In 2015, they earned the Cross Channel Risk certification from NEACH - New England Automated Clearing House Association. Most recently, in 2022, they obtained the Accredited Payments Risk Professional (APRP) certification from NACHA.