Diana Vacca

Diana Vacca has a diverse work experience spanning different industries and roles. Diana is currently working as a Customer Success Coach at Catalyst Software, starting in August 2022. Prior to this, they served as the Director of Customer Success (US) at Unibuddy from June 2022.

From 2019 to 2022, Diana worked at Newsela, where they held multiple roles. As the Director of Customer Success, they played a key role in growing the post-sale team from 3 members to over 50 customer success managers, resulting in a significant increase in annual recurring revenue (ARR) from $8 million to $100 million. Diana was also involved in launching various initiatives, such as GTM Programs and a CS organization, contributing to revenue growth and successful fundraising. Diana successfully drove customer adoption through the implementation of interaction plans aligned with the customer journey. Diana consistently achieved renewal and expansion targets, surpassing the 2021 gross retention goal.

Before Newsela, Diana worked as a Senior Manager of Account Management, contributing to the development and management of client accounts. Diana was also a Team Manager of the Account Management Team, responsible for building reading comprehension skills through nonfiction content.

Prior to their roles at Newsela, Diana worked at Peterson's from 2010 to 2016. Diana served as the Head of Account Management, overseeing educational services and assisting students in their college decision-making process. As an Account Manager, they liaised with colleges and universities to offer advertising options and provided comprehensive marketing solutions. Diana achieved exceptional sales results in 2011, acquiring the highest volume of new business.

Diana's earlier experience includes working as a Client Services Manager at Augeo Incent (IncentOne) from 2008 to 2010 and as a Financial Center Manager at Wachovia from 2005 to 2008.

Overall, Diana Vacca possesses a strong background in customer success, account management, and leadership roles, making significant contributions to revenue growth and customer satisfaction throughout their career.

Diana Vacca's education history began in 1997 when they attended Kearny High. However, no specific degree or field of study is mentioned for this period. From 2001 to 2005, Diana attended The College of New Jersey, where they completed their Bachelor of Science degree in Business Administration with a focus on Finance.