Matthew Olson

Matthew Olson is an accomplished professional with extensive experience in customer service management, currently serving as the Director of Customer Service at Unicity International since October 2014. Matthew has a proven track record of leading strategic initiatives to enhance customer satisfaction and operational excellence across diverse markets. Prior roles include Senior Manager in Customer Service, where Matthew managed a team of 60 representatives, achieving a remarkable 94% customer satisfaction rate, and Senior Sales Manager, focusing on sales metrics and relationship-building with high-profile leaders. Additionally, Matthew has military experience as a CBRN Specialist in the Utah Army National Guard, holding a SECRET clearance. Matthew holds a Bachelor of Arts in Business Administration and Management from Southern Utah University and an Associate of Arts from Salt Lake Community College.